Warranty & Product Guarantee Policy

Last Updated: October 26, 2026

At Kelvibay, we are committed to providing clear product information and assisting customers when an item does not meet the standards reasonably expected of it.

1. Our Product Commitment

We strive to provide products that match their descriptions and arrive in satisfactory condition.

If an item arrives damaged, defective, or materially different from the product ordered, please contact our customer support team for assistance.

2. Product Warranty Coverage

Warranty coverage may vary depending on the product, manufacturer, and any specific warranty terms disclosed at the time of purchase.

Where an item includes an express manufacturer's warranty or a written warranty offered by Kelvibay, the applicable coverage period, conditions, and remedies will be determined by those written terms.

The purchase of a product does not automatically include an additional fixed-term Kelvibay warranty unless one is expressly stated.

3. Manufacturing Defects and Product Issues

If you believe your product has a manufacturing defect or another issue covered by an applicable warranty, please contact us.

To help us review your request, provide:

• Your order number

• A description of the issue

• Clear photographs or video, where appropriate

• Any relevant product or warranty information

We will review the information and explain the available next steps.

Depending on the applicable warranty and law, remedies may include repair, replacement, refund, or another appropriate solution.

4. Warranty Limitations

Subject to applicable law and the terms of any express warranty, warranty coverage may not apply to issues caused by:

• Accidental damage after delivery

• Improper use or storage

• Unauthorized modifications

• Failure to follow relevant product instructions

• Normal wear and tear unrelated to a covered defect

These limitations do not affect statutory warranties or other consumer rights that cannot legally be excluded.

5. Returns and Customer Satisfaction

We offer eligible customers the opportunity to request a return within 30 days of delivery under our Refund & Return Policy.

This return policy is separate from any applicable product warranty.

Certain warranty or statutory rights may continue beyond the standard return period.

6. Third-Party Manufacturer Warranties

Some products may be covered by warranties issued directly by their manufacturers.

Where applicable, customers may need to follow the manufacturer's stated warranty process.

We will provide reasonable assistance in identifying the relevant warranty information when available.

7. Statutory Consumer Rights

Nothing in this policy limits any implied warranty, statutory guarantee, or other consumer remedy that cannot legally be disclaimed or restricted.

8. Contact Us

For warranty questions or assistance:

Email: [email protected]

Website: https://kelvibay.com

Business: Norvexa Commerce Inc