Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping at Kelvibay.

We aim to provide a clear and reliable ordering experience. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after successful payment confirmation and any necessary verification.

Processing takes place on business days, excluding weekends and public holidays, unless otherwise indicated.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

Order processing and delivery are separate stages.

2. Shipping Destinations

We ship to destinations supported by our shipping services and available at checkout.

Shipping availability may vary depending on the product and destination.

If a destination cannot be selected during checkout, shipping may not currently be available to that location.

3. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may vary based on delivery location, selected shipping service, product characteristics, and order value.

Any free-shipping offers will be subject to the conditions displayed with the offer.

4. Shipping and Delivery Estimates

Where available, estimated processing, shipping, or delivery times are shown on the relevant product page or during checkout.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery times may be affected by:

• Carrier operations and transportation disruptions

• Weather conditions and public holidays

• Customs procedures for international shipments

• Remote delivery locations

• Unexpected fulfillment or logistical delays

If we cannot ship an order within the promised timeframe, we will contact you and provide the options required by applicable law, including the opportunity to cancel and receive a refund where applicable.

5. Order Tracking

When tracking information is available, it will be provided through an order notification or other available order-tracking method.

Tracking updates may take time to appear after the carrier receives the shipment.

6. Multiple Packages

Orders containing multiple products may occasionally be fulfilled in separate packages.

Packages may arrive at different times.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please contact [email protected] as soon as possible if you notice an error.

We will try to assist with corrections before dispatch, but changes cannot always be guaranteed once an order has entered fulfillment or shipping.

8. Delayed, Lost, or Damaged Shipments

If your shipment is significantly delayed, marked as delivered but not received, or arrives damaged, please contact our support team.

We will review the available information and assist with an appropriate resolution.

For damaged deliveries, please keep the packaging and provide photographs of the product and shipping materials when reasonably possible.

Nothing in this policy limits your rights under applicable consumer protection laws.

9. International Orders

For international orders, customs duties, import taxes, and other applicable charges may be collected by customs authorities or carriers, unless checkout expressly states that such charges are included.

Customers are responsible for applicable import requirements and charges that were not collected at checkout, subject to applicable law.

10. Contact Us

For shipping questions or order assistance, contact:

Email: [email protected]

Operated by: Norvexa Commerce Inc