Privacy Policy
Privacy Policy
Last Updated: October 26, 2026
Kelvibay ("we," "us," or "our") is operated by Norvexa Commerce Inc.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://kelvibay.com, purchase our products, contact us, or otherwise interact with our services.
By using our website, you acknowledge the information practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Order Information
Products purchased, order history, transaction details, shipping preferences, and information necessary to fulfill orders.
Payment Information
Payment method details and transaction confirmation information processed by our payment service providers. We do not require customers to provide complete payment card details through email.
Device and Usage Information
IP address, browser type, device information, website activity, and information collected through cookies or similar technologies.
Customer Communications
Information included in messages, customer support requests, reviews, or other communications you send us.
2. How We Use Personal Information
We use personal information for legitimate business purposes, including:
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Processing and fulfilling orders
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Arranging shipping and delivery
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Providing customer support
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Managing returns, refunds, and disputes
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Communicating important order information
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Maintaining website security
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Detecting and preventing fraud
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Improving our products and website experience
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Sending marketing communications when permitted
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Complying with legal and regulatory obligations
3. Shopify and Service Providers
Our online store is powered by Shopify.
We may share information with service providers that help operate our business, including:
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Ecommerce platform providers
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Payment processors
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Shipping and fulfillment companies
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Customer support service providers
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Website analytics providers
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Advertising and marketing partners, where enabled
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Fraud prevention and security providers
These service providers may process information as necessary to perform their services, subject to applicable contractual obligations and legal requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, maintain security, and support advertising where enabled.
Some technologies are necessary for the website to operate. Others may be optional and subject to consent or opt-out requirements.
Where available, you can manage cookie preferences through the privacy controls on our website or your browser settings.
5. Advertising and Marketing
If advertising or analytics technologies are enabled, we may use information about website interactions to understand advertising effectiveness and present relevant advertisements.
Under certain privacy laws, some advertising-related disclosures may be considered the "sale" or "sharing" of personal information.
Where required by applicable law, we provide mechanisms for customers to exercise relevant privacy choices.
Marketing email recipients may unsubscribe through the instructions provided in those communications.
6. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, fraud prevention, and recordkeeping.
Retention periods may vary based on the type of information and applicable legal requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. International Data Transfers
Our business is based in the United States.
Your personal information may be processed in the United States or other countries where Shopify or our service providers operate.
Where applicable, international transfers are handled in accordance with relevant legal requirements.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Obtain a copy of eligible personal information
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Withdraw consent where processing relies on consent
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Opt out of certain targeted advertising or data sharing
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Appeal certain privacy-related decisions, where applicable
These rights may be subject to legal exceptions and identity verification requirements.
To submit a privacy request, contact:
We will respond in accordance with applicable law.
10. Children's Privacy
Our website is intended for customers who are legally able to make purchases.
We do not knowingly collect personal information directly from children under 13 without the consent required by applicable law.
If you believe a child has provided personal information improperly, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of websites that we do not control.
Please review the privacy policies of those websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
The updated version will be posted on this page with a revised date.
13. Contact Information
For questions or privacy-related requests:
Kelvibay
Operated by Norvexa Commerce Inc
Email: [email protected]
Website: https://kelvibay.com