Terms of Service

Last Updated: October 26, 2026

Welcome to Kelvibay.

This website is operated by Norvexa Commerce Inc under the Kelvibay brand.

Throughout these Terms of Service, "we," "us," and "our" refer to Norvexa Commerce Inc and Kelvibay.

By accessing our website or purchasing products from us, you agree to the following terms, subject to applicable law.

1. General Conditions

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must provide accurate information when placing orders or creating accounts.

We reserve the right to take appropriate action against fraudulent transactions, unauthorized activity, or misuse of our services.

2. Products and Availability

We make reasonable efforts to display product descriptions, features, photographs, prices, and availability accurately.

Product colors and appearance may vary slightly due to screen settings, lighting conditions, and manufacturing variations.

We may update our product selection, prices, or availability without prior notice.

Product-specific information and restrictions disclosed before purchase form part of the applicable transaction terms.

3. Pricing

All prices are displayed on our website in the applicable shopping currency.

Taxes, shipping charges, and other applicable fees will be presented during checkout before an order is submitted.

We reserve the right to correct genuine pricing or description errors.

If a material error affects an order, we will contact the customer and provide an appropriate resolution, including a refund where required.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.

We may decline or cancel orders for legitimate reasons, including:

• Product unavailability

• Payment authorization failure

• Suspected fraudulent activity

• Material pricing errors

• Shipping restrictions

• Legal or regulatory requirements

Where payment has already been collected for a canceled order, we will issue an appropriate refund.

5. Payments

Customers agree to provide accurate payment and billing information.

Payment processing is handled by the available payment service providers at checkout.

Please refer to our Payment Policy for additional information.

6. Shipping and Delivery

Shipping availability, charges, and estimated delivery information are governed by our Shipping Policy and the information presented before purchase.

Delivery estimates may be affected by factors outside our direct control.

Any legally required cancellation or refund rights in the event of delayed shipment will be honored.

7. Returns and Refunds

Eligible returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

Nothing in these terms excludes any consumer rights that cannot legally be waived.

8. Intellectual Property

Website content, including original text, graphics, logos, design elements, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks remain the property of their respective owners.

9. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent activities

• Attempt unauthorized access to our systems

• Distribute malicious software

• Interfere with website functionality or security

• Misrepresent your identity during transactions

• Infringe the intellectual property rights of others

10. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, and technology platforms.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites that we do not own or control, except where applicable law provides otherwise.

11. Product Warranties

Any express written product warranty will be described in the relevant product documentation or listing.

Please refer to our Warranty & Product Guarantee Policy for further details.

Nothing in these terms limits warranties or remedies that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

This provision does not exclude liability that cannot lawfully be excluded, including liability arising from applicable consumer protection laws.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our website is powered by Shopify, and relevant personal information may be processed by Shopify and other service providers as described in that policy.

14. Governing Law

These terms are governed by the laws of [US]. Any disputes will be resolved in the courts of [US].

15. Changes to These Terms

We may update these Terms of Service from time to time.

Updates will be posted on this page with a revised date.

Changes will not retroactively remove rights arising from completed purchases where prohibited by law.

16. Contact Information

Questions regarding these Terms of Service may be directed to:

Kelvibay

Operated by Norvexa Commerce Inc

Email: [email protected]

Website: https://kelvibay.com